Refund policy
Return Eligibility
We accept returns within 14 days of delivery. To be eligible for a return, the item must be unused, unopened, and in its original packaging.
Items that have been opened, used, damaged by the customer, or are not in their original condition are not eligible for a refund.
Non-Returnable Items
The following items cannot be returned or refunded:
-
Opened skincare and cosmetic products
-
Used products
-
Gift cards
-
Promotional or clearance items
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Please provide your order number and photos of the item so that we can review your request.
Return Process
To request a return, please contact our customer support team at support@jeemeelee.com with the following information:
-
Order number
-
Customer name
-
Reason for the return
-
Photos of the product, if applicable
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request.
If approved, the refund will be issued to your original payment method within 5–10 business days.
Shipping Costs
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Order Cancellation
Orders may be canceled before shipment. Once an order has been shipped, it cannot be canceled.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: support@jeemeelee.com
Phone: +82 10-9057-7411
Website: jeemeelee.com